FAQs

• How can I contact London Exchange Company?

         You can email us londonexchangecompany.com where                        our service team will be happy to help you with whatever you need!

• Do you ship worldwide?

          Yes

• Where do you ship from?

           We ship from Hong Kong, Shanghai, and United States

• Can I change or cancel my order?

         As we aim to process orders as fast as possible, you must request any               changes/cancellations within 12 hours of ordering. All requests after this             time will be denied. Your order can be returned for a full refund after it is                received.

• What payment methods do you accept?

          We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal               payments.

• When will my order be processed?

            All orders are handled and shipped out from our warehouse. Please                    allow extra time for your order to be processed during holidays and sale              seasons. We process orders between Monday and Friday. Orders will                  be  processed within 1-3 business days from the order date and shipped             the next day after the processing day. Please note that we don't ship on                weekends.

• How long will it take to receive my order?

           Due to high demand, orders may take between 2-4 weeks to arrive.

• What if I don't receive my order?

          If you don't receive your order within 30 days after shipping, you are                     eligible for a full refund.

• Will I be charged with customs and taxes?

          The prices displayed on our site are tax-free in US Dollars, which means            you may be liable to pay for duties and taxes once you receive your                   order.  Import taxes, duties and related customs fees may be charged                  once your order arrives to its final destination, which are determined by                your local customs office. Payment of these charges and taxes are your              responsibility and will not be covered by us. We are not responsible for                delays caused by the customs department in your country. For further                 details of charges, please contact your local customs office.

• How do I return an item?

          Please contact us at support@londonexchangecompany.co

• What if the item(s) I received are defective/incorrect/damaged?

           Please contact us if you have received merchandise that is incorrect,                   missing, and/or defective. Please include your order number,                              photographs of the item(s) and all related references upon receiving your              package. We will do our very best to resolve your case as soon as                     possible.

• When will I receive my refund?

      All refunds will be credited to your original form of payment. If you paid by cr         edit or debit card, refunds will be sent to the card-issuing bank within 7-10          business days of receipt of the returned item or cancellation request. Please      contact the card-issuing bank with questions about when the credit will be              posted to your account. If you haven't received a credit for your return yet,          here's what to do: Contact the bank/credit card company. It may take some            time before the refund is posted to your account.